Refund policy

Can I cancel my order after placing it?
Orders cannot be canceled once processed. Our warehouse fulfillment workflow cannot be interrupted to cancel orders. Please make sure your shipping address is complete and correct. We are not responsible for shipments sent to incorrect or incomplete addresses.

Can I return or exchange an item?
All sales are final. Exchanges or returns will not be accepted. Please check product details, descriptions, and sizing carefully before placing your order.

What should I do if I receive a damaged or incorrect item?
Contact support@coolmath.com within 7 days of delivery. Claims submitted after this period may not be eligible. Include your order number and photos of the item and packaging. We will review your case and work to resolve it quickly.

How do I contact customer support?
For additional questions, reach out to support@coolmath.com.

Can your policy change?
Yes. We may update or modify this policy at any time without prior notice. All changes will be posted on this page.